Victoria’s Citizen Charter 8th Edition View Citizen’s Charter

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Newborn Screening Services and Auditory Hearing Services

HOW TO AVAIL THE SERVICE
01

Client Steps :

Go to Newborn

  1. Screening Section (NBS) and look for the staff in-charge

Agency Actions :

Staff-in-charge assists client

Fees to be Paid :

Resident - ₱ 1 ,700

Non-resident - ₱ 1,800

Processing Time :

1 minute

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator


02

Client Steps :

Interview

Agency Actions :

Coordinator interviews client and fills up NBS filler card.

Fees to be Paid :

None

Processing Time :

2 minutes

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator


03

Client Steps :

Payment of Fees

  1. Go to the City Treasurer’s Office for payment. You will be issued an Official Receipt (OR)

Agency Actions :

CTO staff-in- charge assesses payment

Fees to be Paid :

None

Processing Time :

5 minutes

Person Responsible :

City Treasurer's Office


04

Client Steps :

Preparation of Client

  1. Present your O.R. to the coordinator, after which the client (baby) will be prepared for NBS

Agency Actions :

Coordinator writes the entry in the logbook

Fees to be Paid :

None

Processing Time :

5 minutes

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator


05

Client Steps :

Performance of Procedure

Agency Actions :

Nurse

Fees to be Paid :

None

Processing Time :

5 minutes

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator

MARY GRACE CASTILLANO, RMT


06

Client Steps :

Give contact information to coordinator

Agency Actions :

Coordinator gets contact information / number of client for information as to availability of result

Fees to be Paid :

None

Processing Time :

2 minutes

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator


07

Client Steps :

Wait for the release of the result

NOTE: NBS results are available 7-14 days from the time NBS samples are received at NBS Center

Agency Actions :

NBS samples are sent to NBS center in Iloilo

Fees to be Paid :

None

Processing Time :

1-2 weeks after performance of procedure 
Maximum of 14 days

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator


08

Client Steps :

Releasing of Result

  1. Once NBS result is available, client is informed to get the result from nurse coordinator.

Agency Actions :

Coordinator releases the result

Fees to be Paid :

None

Processing Time :

2 minutes

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator


09

Client Steps :

If NBS result is positive, client is made to come back for follow up procedure 

Agency Actions :

Coordinator conducts health teaching

Fees to be Paid :

None

Processing Time :

5 minutes

Person Responsible :

VALERIE TERUEL, RN

Nurse I

NBS Coordinator

Contact

Osmeña Avenue, Victorias City, Negros Occidental 6119

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