Victoria’s Citizen Charter 8th Edition View Citizen’s Charter

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Requesting a Certified Copy of Birth, Marriage, Death and other Civil Registry Documents

CHECKLIST OF REQUIREMENTS

Authorization Letter from the document owner / parent / legal guardian

ID of the person granting authority

ID of authorized representative

WHERE TO SECURE?

c/o client concerned

HOW TO AVAIL THE SERVICE
01

Client Steps :

Fill up a verification form and submit to the employee-in-charge (EIC).

Agency Actions :

The EIC shall check the completeness of the needed information.

Fees to be Paid :

None

Processing Time :

2 minutes

Person Responsible :

AIRENE LORENZO
Admin. Asst. VI

RHODA LUZARITA
Admin. Aide II

KENNETH MARK CUESTA
Admin. Aide II (Reproduction Machine Operator I)

JEAN MAGBANUA
Utility Worker I

KAREN FERRARIS
Admin. Aide I


02

Client Steps :

If all the information given are correct, wait for EIC to issue an Order of Payment.

Agency Actions :

EIC then issues an Order of Payment to client.

Fees to be Paid :

None

Processing Time :

1 minute

Person Responsible :

AIRENE LORENZO
Admin. Asst. VI

RHODA LUZARITA
Admin. Aide II

KENNETH MARK CUESTA
Admin. Aide II (Reproduction Machine Operator I)

JEAN MAGBANUA
Utility Worker I

KAREN FERRARIS
Admin. Aide I


03

Client Steps :

Proceed to the City Treasurer’s Office (CTO) and pay the required fee/s. Wait for the Official Receipt upon payment.

Agency Actions :

Cashier accepts and prepares receipt for the payment of the said fee.

Fees to be Paid :

Certified Copy of Birth Certificate - P50.00

Certified Copy of Marriage Certificate - P50.00

Certified Copy of Death Certificate - P50.00

Certified Copy of Court Decrees - P50.00

Certified Copy of Legal Instruments - P50.00

FOR EVERY ADDITIONAL COPY - P15.00 per copy

Document Security Seal - P50.00/piece

Processing Time :

1 minute

Person Responsible :

City Treasurer’s Office


04

Client Steps :

Return to City Civil Registrar’s Office (CCRO) and present your receipt to the EIC.

Wait while your requested document is being prepared/reproduced or processed and certified by the Civil Registrar.

Agency Actions :

  1. The EIC shall verify the availability of the civil registry document/s requested.
  2. If record is not found in the database, a manual search is done.
  3. EIC prepares, reproduces, or processes the document.

Fees to be Paid :

None

Processing Time :

2 minutes

Person Responsible :

AIRENE LORENZO
Admin. Asst. VI

KENNETH MARK CUESTA
Admin. Aide II (Reproduction Machine Operator I)

JEAN MAGBANUA
Utility Worker I

KAREN FERRARIS
Admin. Aide I

RUEL ROA
Admin. Aide I


05

Client Steps :

Releasing of Document

Wait for your name/priority number to be called.)

Agency Actions :

  1. EIC attaches the Document Security Seal to the document
  2. EIC records the Document Security Seal number
  3. EIC releases the document to the client

Fees to be Paid :

None

Processing Time :

8 minutes

Person Responsible :

AIRENE LORENZO
Admin. Asst. VI

KENNETH MARK CUESTA
Admin. Aide II (Reproduction Machine Operator I)

JEAN MAGBANUA
Utility Worker I

KAREN FERRARIS
Admin. Aide I

RUEL ROA
Admin. Aide I

Contact

Osmeña Avenue, Victorias City, Negros Occidental 6119

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